Collection of Your Information
When you use our Platform, we collect and store the information that you provide from time to time. In general, you can browse the Platform without revealing any personal information about yourself. Once you provide us with your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Platform.
We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
If you choose to post messages on our message boards, chat rooms, or other message areas or leave feedback or if you use voice commands to shop on the Platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
Use of Demographic / Profile Data / Your Information
We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.
We may also request you to provide your PAN, GST Number, Government issued ID cards/number, and Know-Your-Customer (KYC) details to:
- Check your eligibility for certain products and services including but not limited to credit and payment products;
- Issue GST invoices for the Sharing of personal information
Sharing of personal information
We take appropriate measures to ensure the security of your personal information on our Platform. We have implemented reasonable technical and organizational measures to secure your personal information from accidental loss, unauthorized access, use, alteration or disclosure. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our Platform.
We retain your personal information for as long as necessary to provide the services you have requested and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
Your choices and rights
You have certain choices and rights regarding the use and disclosure of your personal information. You can control the information we collect and how it is used in several ways:
Marketing communications: You can choose to stop receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly.
Account information: You can update or correct your account information by logging into your account and making changes. You can also delete your account entirely by contacting us.
Cookies: You can control cookies and other similar technologies used on our Platform through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.
Access to your personal information: You can request access to the personal information we hold about you and ask us to correct, update or delete it.
Data portability: You can request a copy of your personal information in a machine-readable format.
If you have any questions or concerns about our use of your personal information or if you wish to exercise any of your rights, please contact us using the contact details provided below.
Links to Other Sites
Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us please drop us an email with subject STOP at [email protected] or submit this simple form.
Advertisements on Platform
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Email: [email protected]